"Dear Bjorn and George
We just wanted to thank you again at the conclusion of such a successful project at our home.
While we had high expectations from the beginning, the end result simply exceeded all of our expectations. The precision, beauty, and artistry of all the stonework transformed our property.
And if that were not enough, dealing with you, George, and Josh was the most professional business experience we have had in the last 25 years.
Every detail was attended to.
Your responses to every communication were timely and thorough. Everything happened just as you said it would, and when it would. All on budget.
The professionalism and service were over the top. The only surprises were all positive surprises.
If Harvard was not such an arrogant group, they would do well to conduct a business review of your service and professionalism as a model for others.
Enjoy your well deserved vacation. We will be in touch.
Craig and Lori 2018